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Over time we will endeavour to build out this site to further drive inclusivity and equity in the mortgage industry and tap into the talent in younger generations. It will not happen overnight, nor will all our ideas be perfect. However, we come together with a shared objective to make a difference and work in partnership celebrating our commonality and respecting our differences.

This is our story.

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The Association of Mortgage Intermediaries is the representative body for the mortgage and protection advice profession. Through corporate membership, over 80% of all brokers belong to AMI, from the largest networks through to sole practitioners. Find out more about AMI

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IMLA works with and on behalf of mainstream and specialist intermediary-facing mortgage lenders to foster greater understanding between lenders and brokers, influence government and regulatory policy and share knowledge and expertise for the betterment of our industry. Find out more about IMLA

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Talented individuals from across the industry have generously donated their time and experience to help us bring you this website. From industry insight, career case studies, personal experience, guides and resources and much more, we extend our thanks to each and every one.

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The Mortgage Industry Mental Health Charter (MIMHC) aims to provide guidance, hints, tips and a simple framework so member companies can embrace then tailor bespoke services which best support their staff. MIMHC is a not for profit organisation that is made up of 7 co-founding firms plus a growing number of signatories. All these firms agree to be bound by the MIMHC 6 governing rules which apply Best Practice Health and Wellbeing guidelines and are known as “The MIMHC Charter”.

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The Association of Mortgage Intermediaries (AMI) in conjunction with Intermediary Mortgage Lenders Association (IMLA) and Diversity and Inclusion Finance Forum have launched a new cross industry mentoring programme. 

The primary objective of the program is to support people across the mortgage and protection advice industry to enhance their skills and their career potential. It is open to all individuals working within lenders, insurers and the intermediary sector.

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The UK mortgage industry provides vital support to the UK economy and to the lives of people across the country. It serves people at every stage of life, whether they’re looking to find their first home, begin a journey on the property investment ladder or remortgage their existing property for greater financial flexibility for themselves and their families. Career starters will be instrumental in providing support to people, no matter where they are on their home-buying journey. 

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career starters

How does the mortgage application process work?

What is the role of a mortgage adviser or broker?

What qualifications do I need?

What questions should I ask at interview?

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We’ve created a beginners’ guide to some of the key entry points and job functions in the mortgage industry, covering both advisory roles and lender roles.

This is something we will add to over time, so should be seen as more of a starting point than an exhaustive list.

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Have you ever wondered what a typical day looks like for someone in the mortgage industry? From new entrants to CEOs, every career field offers unique challenges and experiences that shape the day-to-day of its practitioners. In this blog series, we’ll explore “a day in the life” of professionals across the industry, providing an inside look at what it’s really like to work in these fields. 

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We want this industry to be a fantastic place to work – a place where everyone feels included, inspired and has fair access to the many opportunities the sector has to offer.

Here you’ll find information and guidance for industry professionals on getting the most out of your career, from networking tips to wellbeing in the workplace and career case studies.

Mentoring is a valuable tool whatever stage of your career you are at. You can find out more about the benefits of becoming a mentor or mentee and sign up to Working in Mortgages’ free mentoring scheme.

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IMLA and AMI have teamed up to produce an online Q&A guide to Understanding Lender Funding. The Guide explains the different types of funding used by mortgage lenders and how the type and split of funding sources impact individual providers’ ability to respond to interest rate changes.

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Connecting with other industry professionals, whether virtually or in person, is often a core part of working in mortgages. But navigating this landscape can be tricky, so here you can find our Industry Events Code of Conduct along with handy guides and tips, including networking, dress codes and a calendar of industry events.  
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A diverse work environment, where everyone feels valued, recognised and safe, is essential to all of our physical and mental wellbeing. Whatever your career stage, we have some tools to help make the workplace better for all, including information on what to do if you encounter unacceptable behaviour.

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With such a wide variety of roles available in the UK Mortgage Industry, we hear from some of our generous contributors on how they got started, the challenges they have faced and their experiences of the industry as a whole. Read their career case studies here.

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Mentoring is definitely not reserved for the senior and well-connected professional… 

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Everyone is welcome in the mortgage industry, and everyone should be able to be their true selves every day. Our future depends on this.

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Read a wide variety of blog posts from our amazing contributors, discussing all things diversity, inclusion and equity, from personal experiences to tools and resources to help make the industry a more inclusive and safer place.

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We share the results of the extensive survey, conducted in July 2021, of people’s perceptions and lived experiences of diversity, inclusion and equity in the mortgage industry. It will give you an insight into how inclusive our sector is currently and highlights simple actions that we can all take to make a change individually, as well as more structural changes required at firm level.

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We have collated a range of tools and resources from across the industry to support you in your D&I journey, whatever stage of your career. Here you will find policies, guides, research and useful external content links that you can share with your employees, employers and colleagues.

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We have recently developed a range of factsheets to help you understand the many types of diversities that exist, the obstacles facing people and what you can do to help make the workplace a safe and rewarding environment, whether as a colleague or leader.

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We believe that fostering diversity and inclusion is not just a goal, but a journey we embark on together. Our Lunch and Learn sessions are designed to create an open and engaging space where we can explore, discuss, and learn about various aspects of diversity and inclusion. Visit the Lunch & Learn page for webinars, resources, learning & development and much more to come.

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Mentoring

Find information and resources aimed at helping business leaders make their workplace an inclusive environment, where employees can feel safe and valued. Find out more about why D&I in the workplace is so important to business success.

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Like any sector, there is always a host of new terms and acronyms to decipher. We have produced a helpful Working in Mortgages Jargon Buster to help you beat the jargon.

Our Story

The Association of Mortgage Intermediaries (AMI) has created this working in mortgages website in response to the challenges laid down in our October 2021 Viewpoint report on “Diversity, Inclusion and Equality in the Mortgage industry”. Following the report, the industry came together – lenders, intermediaries, trade bodies, consultants and related sectors – to work together to provide support to firms, individuals and those who might be looking to join our great industry.  Our thanks to the Intermediary Mortgage Lenders Association (IMLA) for partnering with us to be a catalyst for change. This is Our Story.

Over time we will endeavour to build out this site to further drive inclusivity and equity in the mortgage industry and tap into the talent in younger generations.  It will not happen overnight, nor will all our ideas be perfect.  However, we come together with a shared objective to make a difference and work in partnership celebrating our commonality and respecting our differences.

“This is an open home for those that want to make the mortgage industry a truly inclusive place to work.”

From codes of conduct, recruitment practices, well-being, mentoring, podcasts and development ideas, this is an open home for those that want to make the mortgage industry a truly inclusive place to work. We want it to be about the now, but also how we grow our industry for the future form diverse talent pools.

Our continued thanks go to Aldermore and Virgin Money for their support for this project, and all those change-makers who have come together to help us navigate to a better tomorrow.  This website would not be possible if it were not for all those individuals who have committed their time, effort and experience to this project.

This is just a beginning – we will grow the content over time – feel free to talk to us about what you think is needed or what you can bring.

Robert Sinclair
AMI Chief Executive

Diversity and Inclusion in the Mortgage Industry: One Year On

AMI and IMLA are proud to present Workinginmortgages.org.uk in this live launch webinar, first broadcast 17th October 2022. Hear from a range of industry speakers on our Diversity and Inclusion journey in the mortgage industry so far, and get a high-level tour of the website.

Our Contributors

This website wouldn’t be possible without the generous contributions of our volunteers

Talented individuals from across the industry have generously donated their time and experience to help us bring you this website. From industry insight, career case studies, personal experience, guides and resources and much more, we extend our thanks to each and every one.

Get Involved

Do you want to be a part of our initiative to shape the future of the mortgage industry?

We’re always open to pitches for new content ideas for the website, and continue to work on initiatives to improve industry practice across a number of key areas, including:

  • Recruitment, retention and remuneration,
  • Codes of Conduct & industry events, and
  • Leadership & culture.
  • Diversity & Inclusion

So, if you want to get involved, or just want to know more, visit our blog post below. We answer some common questions and provide a link where you can register to volunteer, giving us some background information such as your skills, current role, experiences and interests.

Mortgage Industry Mental Health Charter

In recent times mental health has become a major concern for many and research shows a deteriorating picture, particularly in the Mortgage Industry.

The Mortgage Industry Mental Health Charter (MIMHC) therefore aims to provide guidance, hints, tips and a simple framework so member companies can embrace then tailor bespoke services which best support their staff.

MIMHC is a not for profit organisation that is made up of 7 co-founding firms plus a growing number of signatories. All these firms agree to be bound by the MIMHC 6 governing rules which apply Best Practice Health and Wellbeing guidelines and are known as “The MIMHC Charter”.